Packing Instructions

Packaging Your Item (Do’s)

• Carefully package each piece of jewellery to protect it during transport.
• Use a single-walled corrugated box such as a repurposed product package or a box purchased from a freight store.
• Place any loose pieces (such as links, pins and buttons) inside a Ziplock bag and notate their presence on the packing slip.
• Seal your package securely and affix the prepaid shipping label to the outside of the package.
• Place all jewellery , jewellery parts and packing slip inside the corrugated box.
• Make sure contents are tightly packed in the box using newspaper or shipping peanuts.
• Reinforce all seams and seals with a layer of shipping tape.
• If you do not have the proper packing materials, NZ Post and similar shipping services can supply these to you.

Packaging Your Item (Don’ts)

• Do not package your watch in a bubble mailer or envelope. These does not adequately protect your jewellery. Jewellery and/or Watches lost or damaged using these packages will not be compensated by any means.
• Do not send the branded jewellery or watch cases which came with your jewellery or watch at the time of purchase. We cannot guarantee
  these will be returned.
• Do not place tape or any other adhesive directly on your
   jewellery or watches.

Shipping
We provide free shipping from within the New Zealand through a partnership with Aramex and NZ Post. Once everything is packed up, drop the box off at the nearest NZ Post location. To find the nearest location, visit Courier Locator

Getting Your Free Estimate

• Once we receive your jewellery and/or watch, we will create your repair ticket and send an email.
• One of our jewellery technicians will evaluate your jewellery and/or watch.
• An estimate will be provided within 7-10 days, estimates will be sent by email.