FREE RESIZING
We offer two options for resizing your ring:
1. (Recommended) Showroom Appointment:
- Schedule an appointment at one of our showrooms to have your ring size accurately measured.
- Resizing may take 2-3 business weeks from when we receive the ring.
- Book an appointment here.
2. Mail-In Resizing:
- Contact our team to arrange for your ring to be mailed back to us.
- Ensure you provide the accurate new ring size.
- Only one complimentary resizing is allowed per purchase.
- Contact us here.
Free Resizing Terms and Conditions:
- Raphana Jewellery offers one-time complimentary postage both ways for your free resize within 6 months of purchase.- Once the shipping label is provided, the ring must be returned within 30 business days.
- Resizing more than 3 sizes +/- may incur an extra cost or require a setting replacement.
- Resizing by an unauthorized jeweler will void your lifetime warranty.
Rings That Cannot Be Resized:
- Certain rings cannot be resized due to their design and fabrication. This will be specified in the product description or advised during the custom design process. We recommend visiting our showroom to try on these designs first.
Non-Resizable Rings Include:
• Full pavé bands
• Open bands
•Tungsten
•Titanium
•Pt600
•Resizable Rings Include:
•Pavé band (⅔ pavé and less): 2.5 sizes up or 2 sizes down
•Triple pavé band: 1 size up or 1/2 size down
•Plain band: 4 sizes up or down
•Note: Sizes above are in AU/NZ sizing.
Exceptions to Resizing Rules:
•Basket Settings: Can only be resized ½ size less than the stated ranges due to the basket's structure.
•Cathedral Settings: Can only be resized ½ size less than the stated ranges due to the cathedral design's limitations in maintaining a round shape.
•Certain Custom Rings: Assessed individually to ensure structural integrity.
•Men's Wedding Bands: One free size exchange, excluding titanium and custom designs.
