FAQs

Frequently Asked Questions

I have never made an online purchase before, how can I be sure Raphana is reputable?

Since 2009, our goal was - and is - to help new couples and innovative ways for customers to purchase high quality diamonds and fine jewellery in the privacy of their own homes, on the go, and at their own pace. We aim to provide all the education, guidance, and value you need to make purchasing online easy and safe.

 Why should I choose Raphana?

Our lab grown diamonds are authentic and ethically sourced. By purchasing from us, you are also supporting disadvantaged individuals by contributing to a non-profit organisation that we have verified. Our team of diamond and jewellery experts are available to assist you via phone, live zoom chat, WhatsApp, and email without any sales pressure. We offer a hassle-free 30-day return or exchange policy. Our diamond selection is unparalleled, with over 100,000 independently graded diamonds in partnership, compared to just a few hundred in a traditional jewellery store. We guarantee the best prices and every engagement ring is crafted by skilled jewellers. Our priority is to provide you with a lifetime of value.

Shipping 

Shipping How is my order packaged?

We use secure and discreet packaging for standard orders within New Zealand. Upon opening the package, you will find elegantly branded gift packaging from Raphana that is perfect for gifting or personal storage. If you are planning to give this as a gift, you may check out additional shipping options here.

Can I track my order?

Yes. On the day of shipment we'll email you shipping confirmation that includes order-tracking information. You'll be kept informed of the transportation process at every step. You may also access shipping information by viewing your Order Status page.

Do you collect sales tax when shipping to my country? What are the duties and taxes?

We do not collect tax when we shipping overseas, but be prepared to pay tax & duties according to your country for Australia Tax is include

Finance

Do you offer financing?

We offer competitive financing at Better Finance, MTF or KCL, we offer Afterpay (Have a limit of NZ$2,000)

Can I pay using a combination of cash and financing?

Yes. First, apply for the approved finance company to determine your credit limit.

Then call us and we'll be happy to assist you with options for combining payments. Payment information can only be taken by phone. I applied for financing but my purchase was not authorised. Do you know why? For matters involving privacy and protection, we do not have access to sensitive information regarding credit applications. Within 10 days you'll receive a letter from the financing company with further information.

 

Engagemnet Ring

Just ordered my ring online, how long does it take to make the item?

We hold a considerable amount of diamond, if your desired diamond is not with us we will trade it with one of our 5 partners and the jewellery setting item is made in New Zealand. From start to finish the process takes approximately 3 - 4 weeks, depending on the complexity of the design. We will contact you when your item has been shipped so you know when to expect it.

 

What if I can't find the jewellery item I am looking for?

As well as our extensive range of jewellery settings listed on raphanajewellery.co.nz , we also work with customers to create one-off jewellery as unique as you, using the lastest CAD (Computer Aided Design) Technology. If your desired ring is not here do not worry, just sent a photo details to us and we will make it.

What metals do you use to make your jewellery?

We craft our jewellery in 14K, 18K gold or Platinum.

 

Ring Size? 

When you have made a purchase for a ring, kindly provide us with your size either during checkout or by emailing us with your order number.

 

 What kind of diamond you offer? 

We provide natural certified by GIA or Lab-grown certified by IGI with come with independent valuation provide by JVS or Gemlab.